Privacy Policy

House of Madras ("we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.houseofmadras.com and place orders with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of the site.

1. Who We Are

Business Name: House of Madras
Business Type: South Indian Food Products & eCommerce
Address: #12 SM Nagar, Sundapalayam Post, Coimbatore – 641007, Tamil Nadu, India
Email: info@houseofmadras.com
Phone / WhatsApp: +91 9442252557

2. Information We Collect

We collect information you provide directly to us when you:

• Create an account on our website (name, email address, password)
• Place an order (name, email, phone number, delivery address)
• Contact us via our contact form or WhatsApp
• Subscribe to our newsletter or promotional communications

We also automatically collect certain information when you visit our site, including:

• IP address and browser type
• Pages visited, time spent on pages, and referring URLs
• Device information (operating system, screen resolution)
• Cookies and similar tracking technologies (see Section 7)

Payment Information: We do not store your credit card, debit card, or UPI details on our servers. All payment transactions are processed securely by Razorpay (see Section 8). We only store the Razorpay Order ID and Payment ID as references to reconcile your order.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To confirm, fulfill, and deliver your orders; to send order confirmations, shipping updates, and delivery notifications via email.
• Customer Support: To respond to your inquiries, resolve complaints, and provide assistance.
• Account Management: To create and manage your account, authenticate your identity, and allow you to view your order history.
• Communications: To send you transactional emails (order confirmation, refund notices, status updates). We will only send you marketing communications if you have opted in.
• Legal Compliance: To comply with applicable laws and regulations, including GST/tax compliance requirements.
• Improving Our Services: To analyze website usage patterns and improve our product offerings and user experience.
• Fraud Prevention: To detect and prevent fraudulent transactions and abuse of our platform.

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Delivery Partners: We share your name, phone number, and delivery address with our logistics and courier partners solely to fulfill your order.
• Payment Processors: Razorpay processes your payments. Your payment details are governed by Razorpay's Privacy Policy.
• Service Providers: We may engage trusted third-party service providers (email delivery, analytics) who process data only on our behalf and are bound by confidentiality obligations.
• Legal Requirements: We may disclose your information if required by law, court order, or government authority, or to protect the rights, property, or safety of House of Madras, our customers, or others.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. We also retain data to comply with our legal obligations (including GST record-keeping requirements in India, which typically require financial records for 7 years), resolve disputes, and enforce our agreements.

If you request deletion of your account, we will delete your personal data within 30 days, except for information we are legally required to retain.

6. Data Security

We implement industry-standard security measures to protect your personal information:

• All data transmission is encrypted using TLS/HTTPS.
• Passwords are hashed using bcrypt and are never stored in plain text.
• Payment processing is handled entirely by Razorpay, which is PCI-DSS compliant. We do not store raw card data.
• Our servers are protected by firewalls, access controls, and regular security updates.

While we take all reasonable precautions, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but will notify you promptly if a breach affecting your data occurs.

7. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use the following types:

• Essential Cookies: Required for the website to function (session management, CSRF protection, shopping cart). These cannot be disabled.
• Analytics Cookies: Google Analytics and Google Tag Manager help us understand how visitors interact with our site. This data is aggregated and anonymous.

You can control cookies through your browser settings. Disabling essential cookies may affect site functionality (e.g., you may not be able to log in or complete checkout).

8. Third-Party Services

Razorpay Payment Gateway: We use Razorpay to process all online payments. When you make a payment, you are interacting directly with Razorpay's secure payment page. Razorpay is PCI-DSS Level 1 certified and compliant with RBI regulations. Their privacy policy is available at https://razorpay.com/privacy/.

Google Analytics / Tag Manager: We use Google's analytics tools to understand website traffic. Data is collected anonymously in aggregate form.

WhatsApp / Gallabox: Our WhatsApp chat widget is powered by Gallabox. When you initiate a WhatsApp conversation, you are subject to WhatsApp's terms and Gallabox's privacy policy.

9. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your account and personal data (subject to legal retention requirements).
• Opt-Out: Unsubscribe from marketing emails at any time via the unsubscribe link in any email, or by contacting us.
• Data Portability: Request your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at info@houseofmadras.com. We will respond within 30 days.

10. Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will promptly delete such data.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:

House of Madras
#12 SM Nagar, Sundapalayam Post,
Coimbatore – 641007, Tamil Nadu, India
Email: info@houseofmadras.com
WhatsApp: +91 9442252557
Website: www.houseofmadras.com